Shipping Policy

Shipping Policy

At Strata, we know how exciting it is to get your hands on a new 3D wooden puzzle kit. That's why we work hard to process and ship every order quickly and carefully. Below you'll find everything you need to know about how, when, and where we ship.

Processing Time

All orders are carefully inspected, packaged, and prepared by our team before they leave our warehouse.

  • Orders are typically processed within 1–2 business days of purchase.
  • Orders placed on weekends or holidays will begin processing the next business day.
  • During peak seasons or promotional sales, processing may take slightly longer — we appreciate your patience.

Shipping Timelines

Once your order has shipped, delivery times depend on your location:

  • Domestic shipping: 3–7 business days
  • International shipping: 7–21 business days

Please note that these are estimated timeframes, and factors like customs processing or local carrier delays may occasionally affect delivery.

Shipping Costs

We believe in transparent, fair pricing when it comes to shipping.

  • Free shipping is available on all orders over $50.
  • For orders under $50, shipping costs are calculated at checkout based on your location and order weight.

Tracking Your Order

As soon as your puzzle kit ships, you'll receive a confirmation email with a tracking number and a link to follow your package's journey in real time. If you don't see this email within 2 business days of placing your order, please check your spam folder or reach out to our support team — we're happy to help.

Countries We Ship To

Strata proudly ships to customers around the world, including the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, and many other countries. If you're unsure whether we ship to your location, please contact us before placing your order and we'll be glad to confirm.

Customs, Duties & International Fees

For international orders, please note that your package may be subject to customs fees, import duties, or local taxes imposed by your country's government. These charges are determined by your local customs office and are the responsibility of the customer. Strata has no control over these fees and cannot predict what they may be, so we recommend checking with your local customs authority if you have questions before ordering.

Lost or Damaged Packages

We take great care in packaging every puzzle kit to arrive safely, but we understand that shipping issues can occasionally happen. If your order arrives damaged or appears to be lost in transit, please contact our support team within 7 days of the expected delivery date. Be sure to include:

  • Your order number
  • Photos of the damaged item or packaging (if applicable)
  • A brief description of the issue

We'll work quickly to resolve the situation with a replacement or refund, so you can get back to building with confidence.

Questions?

Our support team is always here to help. If you have any questions about your order or our shipping process, please don't hesitate to reach out — we're happy to assist.